Customers can exchange/ return their order within 7 days after an order has been delivered.
All returned items must be in unused condition with all original tags and packaging intact.
As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. A maximum of Rs. 100 will be refunded to you for this in the form of Reward Points which you can use for future orders.
You can courier the product(s) to the address mentioned below:
Once we have received the products and our internal quality check has been carried out,the product amount will be credited back to your account as reward points.Refund of shipping and COD charges is not applicable.
International orders are not eligible for return/ exchange unless an incorrect product has been delivered.
Defective products need not be sent back to us, unless confirmed by the Customer Care team. If you have received a defective product, send us images at contact@knackd.com and we will get back to you.
